Appointments
To book an appointment online, please use the https://anima.thirdparty.nhs.uk/o/co148pawal service.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- online https://anima.thirdparty.nhs.uk/o/co148pawal (Triage open 7am-11am)
- phone us on 01255 674373
- visit the surgery and speak with a receptionist
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment up to 4 weeks in advance during opening times:
- phone us on 01255 674373
- visit the surgery and speak with a receptionist
- use your NHS account (through the NHS website or NHS App)
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or health professional to help you.
Nurses and HCAs
Appointments with the Nurses and HCAs are pre-bookable either by telephone, online or with the Reception Team. These appointments include, blood tests, asthma reviews, diabetic reviews, contraception, dressings, injections, blood pressure checks, smear tests, hearing tests, travel vaccinations and ECGs.
The reception staff will ask you what your appointment is for, this is to ensure that you are seen by the appropriate clinician with the correct amount of time designated.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- leave a voicemail on our cancellation line 01255 440813 (24 hours)
- use your NHS account (through the NHS website or NHS App)
- phone us on 01255 674373 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception between 8am and 10.30am or putting a request on Anima.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
We cannot do home visits for those patients who have travel arrangement problems.