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Walton Medical Centre Walton Surgery
Tel: (01255) 674373

Booking an Appointment


We endeavour to provide a range of appointment times and surgeries/clinics to suit the needs of our patients. Our computer-held medical record system gives us the flexibility to offer patients this choice.

  

The Practice runs an appointment system for all consultations. Please ask for more than one appointment if you want more than one patient to be seen by the doctor or nurse. Appointments are generally booked at ten minute intervals, if you feel you may need a longer appointment because of complex problems please speak to the receptionist at the time of booking the appointment.

  

We can offer a variety of appointment options for seeing a doctor or nurse:

  • If your need is urgent and you wish to be seen that day, you will be offered an appointment in our minor illness clinic run by one of our highly trained nurse practitioners and supported by one of the doctors on duty.
  • If you wish to see a doctor only, an appointment can be made up to four weeks ahead, subject to that doctor's availability.
  • If you need to see a nurse we can offer you an appointment up to four weeks ahead. We offer a range of nursing services, from blood taking and general nursing through to more specialist clinics and disease management surgeries.

Our reception team are there to guide you as to doctor and nurse availability and to tell what clinics are available and where. Please note that when arranging an appointment, our reception team may ask you to provide some basic information as to the nature of your need and for you to describe your symptoms. Please be assured this information is used purely to ensure that you get to see the most appropriate person to help you, saving you time and helping the practice manage our clinical staff effectively.

 

Chaperones - if you feel you would like a chaperone present at your consultation please inform the receptionist, doctor or nurse, who will be more than happy to arrange this for you.

 

We offer a text messaging appointment reminder service. If you have a mobile number please inform the receptionist who will update your records accordingly and enable this service for you.

 

Cancelling an Appointment

 

If you make an appointment to see a GP or nurse and then you find you are unable to attend, please ring the surgery. If possible, you should ring the surgery at least 24 hours before, so we can make the appointment available to another patient.

 

The practice operates a strict policy on non attenders, therefore, patients who fail to attend for six booked appointments within a twelve month period, without cancelling, may be asked to register with another practice.

 

Late Attendance

 

Patients that attend too late for an appointment may be asked to either wait until the end of the surgery or make a further appointment for another day, depending on the circumstances.

 

The doctors and nurses do endeavour to run their surgeries to time, but this is not always possible. It is however, the clinicians decision on whether or not to see a patient that has attended too late for their appointment.

 

If you wish to contact the Doctor 

  

Our reception team are trained to deal with routine enquires. You can arrange to leave messages for the doctors and ring back at a given time for an answer. Please be guided by the receptionists.

 

Home Visits

Out of Hours

 

Booking an appointment online

 


 

If you have a Patient Access (formally Emis Access) account please click here to login. If you do not yet have an account but would like one please contact the surgery.


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